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Refunds & Exchanges
Refunds & Exchanges
ALL SALE ITEMS ARE FINAL
Returns are eligible for store credit or refund to original payment within 14 days of delivery date. Returns past the two week mark will not be accepted. The River Road Boutique tag MUST be attached to the item. If it is not, it will not be accepted for a return. We do not accept exchanges at this point in time. To complete your return, your packing slip is required. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Swimwear returns-Panty lining MUST in intact and have no signs of wear. River Road Boutique tag must be attached.
We are not responsible for orders being shipped to the wrong address. Please be sure you put in your correct address at checkout. If the item is sent back to us, you will need to pay our $7.00 shipping fee before we send it back out to you. If you notice that you put in the wrong address at checkout, please email riverrdboutique@gmail.com ASAP. We cannot guarantee that we can have your address changed in time, so please make sure you enter in the correct address before completing the purchase.
ITEMS THAT WILL BE ACCEPTED FOR RETURN:
Items that have not been worn or washed
Items with the River Road Boutique return tag ATTACHED to the item in its original form
Items without deodorant/makeup stains
Items not purchased during a sale
Items that do not smell of perfume
DAMAGED ITEMS must be reported to us within 3 days of receiving your items. Please contact us at riverrdboutique@gmail.com
Shipping Information
Shipping Information
If we file a claim with USPS and your tracking number says delivered, the claim will be denied and closed by USPS. We recommend that you check with neighbors, spouse, children, or roommates. You can also talk with your local postal delivery person and visit your post office. Sometimes USPS can track the GPS coordinates of the location where the package was scanned as delivered and track down the package.
If you suspect theft, please contact your local authorities.
We are not responsible for lost or stolen packages. once the tracking has stated that the package has been delivered. All packages purchased with USPS shipping label are priority mail and will have tracking number included with your shipping notification. If the package is lost in transit, we will help as much as possible to try and locate the package. We will also file a claim for you if the package has not showed up and does not say delivered on the tracking number. If the claim is approved, we will refund you the cost of your order as well as shipping. If the tracking number states that it has been delivered, we recommend that you get in contact with the USPS directly with your tracking number to have them help locate your package.
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